Troubleshooting the Something’s Not Quite Right Message in QuickBooks
It is quite common to encounter browser issues or errors such as QuickBooks something’s not quite right issue when running software online, and the same goes for QuickBooks Online.
You may fail to sign in to QuickBooks Online or experience issues when running different reports and encounter QuickBooks something’s not quite right.These issues may be triggered by an incorrect company file name or excessively stored cookies and caches. Moreover, using extensions like IBM Security Rapport may block normal functioning.
If you are wondering what to do or looking for solutions, read this detailed blog about the possible causes and suitable fixes.
Fortunately, there are reliable solutions to get you back on track. For immediate help, you can also speak with a QuickBooks expert by calling +1 (866) 408-0544.
Why is QuickBooks Online Saying Something Went Wrong?
Let us have a look at the possible factors causing issues in QuickBooks Online when signing in:
• You might have used the invalid characters in your company file
• Excessively stored cookies and cache in your browser
Rectify the Something Went Wrong Error Message in QuickBooks Online
This section covers the different ways to troubleshoot browser issues, ensuring a seamless experience when managing your business or accounting.
1. Ensure your company name in QuickBooks Online contains only valid characters
If your company file name has any invalid characters, working on the company file or saving any changes would be challenging. Below is a list of special characters you might have used in the company file and how to fix them:
• Alpha-numeric (A-Z, a-z, 0-9)
• Commas
• Dot or periods
• Apostrophes
• Underscores
• Hyphens
Here’s how to edit the company file if it contains the invalid characters:
• Select Settings at the top in QuickBooks.
• From the left pane, choose Company Settings.
• Navigate to the Company Name section and select Edit.
• Now, remove any invalid characters in the company file.
• Hit on Save and then select Done.
Now, everything is set to use QuickBooks Online without hurdles. However, if you still fail to run reports in QuickBooks Online, move to the next solution.
2. Clear Intuit-specific cookies from your browser
Your browser saves your browsing data; in most cases, you only need to clear the excessively stored browser’s cookies & caches. However, we will focus on clearing the Intuit-specific cookies to ensure they refer to website preferences that might be causing problems when you use QuickBooks.
Google Chrome
• From the top right corner of your browser, select the More icon.
• Go to Settings and choose Privacy and security.
• Hit on Cookies and other site data.
• Now, click on See all cookies and site data.
• In the search bar, type Intuit to find the Intuit-specific cookies.
Select Remove all shown or click on the trash can icon.
• When done, restart Google Chrome to save the changes.
Mozilla Firefox
• Select the Menu icon from the top right corner.
• Go to Settings and select Privacy & Security.
• Click on Manage Data under Cookies and Site Data.
• In the search bar, type Intuit and click Enter to find the Intuit-specific cookies.
• Hit on Remove All Shown.
• Choose Save Changes.
• Finally, restart Mozilla Firefox for the changes to take effect.
Safari
• Launch your Safari browser.
• Select Safari beside the Apple icon to the top left.
• Click on Preferences and then choose Privacy.
• Choose Manage Website Data.
• In the search bar, type Intuit and press Enter to find the cookies.
• Select Remove All and click on Remove Now.
• Tap on Done.
• Finally, restart Safari to save the changes.
Summary
This detailed article covers the possible reasons why you got stuck at the ‘QuickBooks something went wrong’ error message when logging into the software or attempting to run the Profit & Loss Statement report in QuickBooks Online. The information given above must have helped you fix the error promptly.
For further assistance, contact the QuickBooks professionals at +1(866)408-0544. The team of QB professionals is available to help you with the best!
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